- Credit Card
- Free Parking
- Parking Facilities
- City Centre
Please note that payment with a CREDIT card will incur a surcharge of 2% on the total bill.There is no surcharge with a Debit card.
Payment is made on arrival although your card may be pre-authorised to ensure there are sufficient funds to cover the reservation.
Changes and cancellations to bookings made up to 3 days before the arrival date are without charge. Thereafter a deposit may be charged. The total value of the booking will be charged if changes/cancellations are made with less than 48 hours notice from the date of the reservation.
Please note that the reservation of SINGLE occupancy in a DOUBLE, TWIN or KING size is not guaranteed, if a single room becomes available for the dates booked then your room type could be amended.The only way to guarantee these rooms is by paying the full 2 person occupancy rate.
IF A GROUND FLOOR ROOM IS REQUIRED DUE TO LIMITED MOBILITY PLEASE ENSURE WE ARE MADE AWARE OF THIS FACT.
TERMS & CONDITIONS - (Please read):
MONDAY TO THURSDAY:2.00 P.M. TO 9.00P.M.
FRIDAY TO SUNDAYS & BANK HOLIDAYS:2.00 P.M. TO 7.00 P.M.
CHECK-OUT ON DAY OF DEPARTURE IS:
MONDAY TO FRIDAY -BY 10.00 A.M.
SATURDAY, SUNDAY & BANK HOLIDAYS - BY 10.30 A.M.
Earlier check-in may be possible. Contact Jo on 01299 824017.
We do not operate a full-time reception facility so it is essential we are aware of your approximate arrival time or any changes (more than 30 minutes) to the time given to ensure we are here to greet you and check you in.
If you have not arrived by the latest check-in time on the relevant days it will be treated as a no-show or cancellation and it will be dealt with as per our cancellation policy.
If the room reservation is cancelled or the duration of the stay is curtailed LESS than 48 hours BEFORE THE DATE of the booking, the appropriate nights will be charged in full.This will be deducted from your credit/debit card.
SMOKING, DAMAGES and BREAKAGES:
Please report any damages or breakages as soon as they occur.We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.
We are 100% NON SMOKING.Any one found smoking or suspicion of smoking will be ordered to leave without refund and your credit / debit card will be charged £100.00 for the extra cleaning of the room. If the room cannot be let due to the smell of cigarette smoke you will be charged for the number of nights the room is out of service.
All costs will be charged to your credit / debit card.
Pets are not allowed .